Privacy Policy

In order to provide our users with the best quality Services, we need to access and retain certain information about you. The collection, handling, retention and deletion of such information we gather from you is governed by this NeoFinity User Privacy Policy (“Policy”) as detailed below. This Policy refers to, incorporates, and includes our Terms of Service.

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NeoZAP Application is developed by Neofinity Services Private Limited, a company incorporated under the Companies Act, 2013 with its registered office at 1094P, Oahfeo Workspaces Frappe, Sector 46, Gurgaon, Haryana, 122001, India. This policy describes how NeoZAP and its Affiliates/Entities/Subsidiaries/Associates, including but not limited to Neofinity Services Private Limited (collectively NeoZAP, we, our, us, as the context may require), collect, store, use, and otherwise process your Personal Information through the NeoVault website, NeoZAP Application, SDK, chatbot, notifications, or any other medium used by NeoZAP to provide its services to you (hereinafter referred to as the Platform).

By downloading or using NeoZAP services, visiting the NeoVault website, providing your information, or availing our product/services, you expressly agree to be bound by this Privacy Policy and the applicable service/product terms and conditions. We value the trust you place in us and respect your privacy, maintaining the highest standards for secure transactions and protection of your Personal Information.

This Privacy Policy is published and shall be construed in accordance with the provisions of the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, which require publishing of the privacy policy for collection, use, storage, transfer, and disclosure of Personal Information including Sensitive Personal Information (collectively referred to as Personal Information), excluding information freely available in the public domain.

Please note, we do not offer any product/service under our Platform outside India. If you do not agree with this Privacy Policy, please do not use or access our Platform.

Information Collection

We may collect your Personal Information when you use our services or Platform or otherwise interact with us during the course of our relationship. We collect Personal Information that is relevant and necessary for providing the services requested by you and for improving the NeoZAP Platform.

Personal and Sensitive Personal Information collected includes but is not limited to:

  1. Name, age, gender, photograph, address, phone number, email ID, your contacts (where explicitly permitted), and nominee details.
  2. PAN number, KYC-related information, videos or verification documents as mandated by regulatory authorities, and business-related information.
  3. OTPs sent to you by your bank, NeoZAP, or a third-party payment gateway.
  4. Balance, transaction history and value, bank account details, wallet balance, investment details and transactions, service or transaction-related communication, and partial card details required for providing NeoZAP services.
  5. Device details such as device identifiers, mobile model, browser plug-ins, cookies or similar technologies, IP address, location, and time spent.

We and our service providers or business partners may also collect your Personal Information from third parties or publicly available sources for verification, fraud prevention, or regulatory compliance.

Information may be collected at various stages such as:

  1. When visiting the NeoZAP Platform.
  2. Registering as a user or under any relationship governed by Platform terms.
  3. Transacting or attempting to transact on the Platform.
  4. Accessing links, emails, chats, feedback forms, or notifications sent by NeoZAP.
  5. When interacting with NeoZAP affiliates, business partners, or associates.

Purpose and Use of Personal Information

NeoZAP may process your Personal Information for purposes including but not limited to:

  1. Creating your account and verifying your identity.
  2. Providing access to products and services offered by us or our affiliates/partners.
  3. Conducting KYC compliance as required by regulatory bodies.
  4. Validating and sharing KYC or nominee details with relevant intermediaries or institutions.
  5. Communicating for queries, transactions, or regulatory requirements.
  6. Authenticating transactions, validating standing instructions, or confirming payments.
  7. Enhancing user experience and analysing aggregated user behaviour.
  8. Monitoring and improving our products/services and conducting audits.
  9. Allowing third parties to contact you for services you request through the Platform.
  10. Carrying out credit checks, fraud detection, money laundering checks, and enforcing terms.
  11. Informing you about offers, updates, and marketing communications (where permitted).
  12. Resolving disputes, troubleshooting issues, and providing technical support.
  13. Identifying security breaches; investigating suspected fraud or illegal activities.
  14. Any other legitimate business purpose permissible under applicable laws.

Cookies or Similar Technologies

We use cookies or similar technologies to analyse Platform usage, enhance user experience, support security, and enable certain platform features. You may decline/delete cookies if your browser permits, though this may limit Platform functionality.

Information Sharing and Disclosures

Personal Information may be shared, as allowed under applicable laws, after due diligence and only on a need-to-know basis with:

  • Business partners, service providers, associates, subsidiaries, financial institutions
  • Legally recognized authorities, regulatory bodies
  • Internal teams (e.g., marketing, security, risk, investigation)

Personal Information may be shared for:

  1. Enabling services availed by you.
  2. Meeting KYC and regulatory requirements.
  3. Completing transactions initiated by you.
  4. Processing financial product or service requests.
  5. Fraud detection, risk assessment, and managing disputes.
  6. Communication, analytics, storage, security, and audit services.
  7. Enforcing our Terms or responding to legal claims.
  8. Complying with subpoenas, court orders, or other legal processes.

We ensure recipients follow privacy practices comparable to NeoZAP’s standards.

Storage and Retention

Personal Information is stored within India and retained only as long as necessary for the purposes for which it was collected or as required by law. Data may be retained longer if necessary for fraud prevention, dispute resolution, or pending legal/regulatory obligations. After the retention period, data will be deleted in accordance with NeoZAP’s data deletion policies.

Reasonable Security Practices

We implement reasonable security practices and undergo internal/external security reviews to protect Personal Information. We use secure servers, firewalls, access controls, and encryption where applicable. However, no system is completely impenetrable, and we do our best to implement industry-standard safeguards.

Third-Party Products, Services, or Websites

When using third-party services through our Platform, Personal Information may be collected by those providers and will be governed by their privacy policies. We do not control and are not responsible for third-party privacy practices.

Your Rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

  • Request access to your Personal Information processed by us.
  • Request correction or updating of inaccurate or incomplete data.
  • Request deletion of Personal Information, where permissible.
  • Withdraw consent for processing (certain services may be affected).
  • Raise grievances regarding data processing.

You may exercise these rights by writing to us at support@neofinity.in.

Children’s Information

We do not knowingly collect Personal Information from children under the age of 18. If you are under 18, you may use the Platform only under the guidance of a parent or guardian.

Changes to the Policy

We may modify this Privacy Policy at our discretion. While we may reasonably endeavour to notify you of significant changes, you are responsible for reviewing the Policy periodically. Continued use of the Platform after changes constitutes acceptance.

Grievance Officer

For any grievances related to the Platform, you may contact:

Name: Mohit kalra

Email: support@neofinity.in

Response Timeline: We will acknowledge and address your grievance within the timelines prescribed under applicable laws.

Contact Us

For questions or concerns regarding this Privacy Policy or processing of Personal Information, please write to us at support@neofinity.in.

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Registered Address - Neofinity, 1094, Sector - 46, Gurugram - 122001

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